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Question about Rooms and Rates


What types of rooms are available in the hotel and what are the differences between the rooms?

The hotel has four categories of room: superior, deluxe, and family suites. Superior rooms are located on the 2nd, 3rd and 4th floor and deluxe rooms are located on the 4th to 7th floors. The Deluxe rooms are equipped with upgraded amenities including tea & coffee making facilities.


Are your hotel rates per room or per person?
The rates charged are per room although the cost may differ slightly for double and triple occupancy.


Does my room reservation require any guarantee?
All room reservations require a credit card guarantee.


How do I cancel my hotel reservation without a charge?
To cancel your booking without incurring any charge, please contact the Reservations Department at least one day prior to your arrival. You will then be given a cancellation number. Please note that you must be booked on a ’Flexible’ rate type as ’Advance Pre-Paid’ rates are non-refundable.


How many people can stay in one room?
Each guest room can accommodate a maximum of three people. Please note that the third bed will be a rollaway bed.


Do you offer discounts for a group booking?
For details of the group rates, please contact the Sales Department.


Do you have a pet policy?
We regret that animals are not allowed to stay in guest rooms. If you bring animals with you, they will be kept in a separate area of the hotel. This service is free of charge.


Does the internet rate include breakfast?
Superior and Deluxe Rooms are booked buffet breakfast.


What are the standard check-in and check-out times of the hotel?
The standard check-in time is 14:00 hrs and check-out is at 12:00 hrs.


Is it possible to check-in earlier?
It is sometimes possible to check in earlier, however, this depends on availability and cannot be guaranteed. However, to be sure of having the room ready upon arrival, you can reserve the room from the night before.


Do you provide a service for late check-out?
Late check-out until 18.00 hrs is possible, at a charge of 1,060. - THB. Rate is subject to 10% service charge and applicable government tax.


Do you have twin, triple and quadruple room?
We do have twin and triple room. However, no quadruple rooms are available.


Are king-sized beds available in the rooms?
Yes, we have king-sized beds in some of the rooms, and they can be requested upon reservation or check-in.


Do you have non-smoking rooms?
Yes, most of our rooms are non-smoking and are available upon request.


Is there a safety deposit box available at the hotel?
There is a safety deposit box in every guest room. There are also safety boxes available at the Front desk. They are available free of charge.


Is email service available at the hotel?
Guests are able to send and receive email at the Business Centre.


Contact us
Newstar Hue Hotel
Reservations Hotlines: 84-914091447
34-36 Chu Van An Street, Hue City,Vietnam
Tel: (84-054) 3834647 / 3946555
Fax: (84-054) 838583
E-mail :

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